Frequently Asked Questions

Everything you need to know about life-changing comfort.

What makes SAXX underwear different from other brands?

Every pair of SAXX features our patented BallPark Pouch™ technology—a 3D hammock-shaped pouch that keeps everything in place and prevents skin-against-skin friction.

How do I find the right size?

We recommend following our size guide located on each product page. Our underwear is designed for a close fit, so if you are between sizes, we generally suggest sizing up for the best experience.

What is your return policy?

We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair of SAXX, we will provide a full refund or exchange within 45 days of purchase.

How should I wash and care for my SAXX?

To maintain the longevity of the technical fabrics, machine wash on a cold, gentle cycle and tumble dry on low. Avoid using bleach or fabric softeners.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.

What materials are used in your underwear?

We use a variety of premium fabrics depending on the collection, ranging from moisture-wicking viscose and breathable mesh to high-performance polyester blends for athletic use.